Telemedicine (Telehealth) Eye Care
Telemedicine makes it easy to connect with the expert team at DLV Vision through a secure online consultation—so you can speak with an eye care professional from the comfort of home using your phone, tablet, or computer.
While telemedicine is not a substitute for a comprehensive, in-office eye exam, it can be a helpful first step for certain concerns or a convenient option for select follow-up visits. If your symptoms or goals require testing, imaging, or an in-person evaluation, our team will guide you on the best next steps and help you schedule the appropriate appointment.
What is a Telemedicine Visit?
A telemedicine visit is a secure, one-on-one video appointment with a Dougherty Laser Vision eye care provider using your phone, tablet, or computer—so you can get expert guidance without traveling to the office.
During your visit, your provider may:
- Review your symptoms and health history
- Talk through your concerns and treatment options
- Answer questions about eye conditions or upcoming surgery
- Recommend next steps, including whether in-office testing or imaging is needed for an accurate diagnosis
All virtual visits are completed through a HIPAA-compliant platform, designed to protect your privacy and keep your personal health information secure.
When DLV Telemedicine Is Right for You
DLV Telemedicine is ideal for discussion-based care, education, and certain follow-ups—especially when an in-person exam or diagnostic testing isn’t required. Virtual visits are often a good fit for:
- LASIK or vision correction consultations (questions, candidacy discussion, next steps)
- Reviewing symptoms and general eye health questions
- Dry eye concerns, allergies, irritation, or eyelid issues
- Pre-operative education and counseling (what to expect, recovery planning)
- Post-operative check-ins when in-office testing isn’t needed
- Medication questions, refills (when appropriate), or side effect concerns
If your symptoms suggest you may need imaging, pressure checks, dilation, or other testing, your provider will recommend an in-office visit and help you schedule the right appointment.
What to Expect During Your Virtual Visit
Before your appointment
To help your visit go smoothly, please:
- Watch for an email/text with simple instructions to join your secure video visit
- Use a phone, tablet, or computer with a camera, microphone, and reliable internet
- Choose a quiet, well-lit room and have a list of your symptoms, medications, and medical history ready
- If possible, be prepared to share photos of your eye/eyelid (our team will tell you how, if needed)
During your appointment
Most virtual visits take about 15–30 minutes. During the visit:
- Your provider will ask questions, review your concerns, and discuss possible next steps
- You may be asked to adjust lighting or change your camera angle to help us better view your eyes
- If your symptoms suggest you need testing (such as imaging or eye pressure checks), we’ll recommend an in-office exam
After your appointment
When the visit ends, you’ll receive:
- Clear next steps, recommendations, and self-care guidance (when appropriate)
- Help with scheduling an in-office visit or follow-up if needed
- Prescriptions or medication guidance when clinically appropriate, along with instructions on what to watch for
Frequently Asked Questions
Is my telemedicine visit secure and HIPAA-compliant?
Yes. DLV Telemedicine visits are conducted through a secure, HIPAA-compliant video platform to help protect your privacy.
Platform:
Can a family member or caregiver join the visit?
Absolutely. If you’d like a spouse, parent, or caregiver to join, let us know ahead of time. With your permission, they can participate to help share symptoms, take notes, or support your care plan.
Can you really evaluate my eyes through a camera?
A video visit can be very helpful for discussion-based care, symptom review, education, and certain follow-ups. Your provider may also ask you to adjust lighting or camera angle to get a better look.
That said, some concerns require an in-office exam for accurate diagnosis—especially when eye pressure checks, dilation, imaging, or other testing is needed. If so, we’ll guide you to the right in-person appointment.
What languages are available for telemedicine?
Telemedicine is available in: Only Available in English. If you need an interpreter, please tell our team when scheduling so we can plan appropriately.
What platform is used for DLV Telemedicine visits?
DLV Telemedicine visits take place through Doxy.me, a secure, HIPAA-compliant telehealth platform. You’ll receive a link before your appointment to join from your phone, tablet, or computer.
How much does a telemedicine visit cost?
- LASIK / vision correction consultation: Free
- Other telemedicine visits: $90
If your visit requires in-office testing or imaging, we’ll explain the next steps and any associated costs before scheduling.
Do you accept insurance for telemedicine?
Coverage varies by plan and the reason for your visit. If you plan to use insurance, our team can help verify benefits and confirm whether your plan supports telehealth for your appointment type.