Fabiola Soto, Director of Virtual Operations

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Fabiola Soto is a dynamic professional with a passion for excellence, currently serving as the Director of Virtual Operations at DLV. With a tenure of 9 exciting years at the company, Fabiola has witnessed and contributed significantly to the growth and success of the Virtual Operations.

Starting her journey in the call center with just one colleague, Fabiola’s leadership has seen the team expand to 14 dedicated members. Her commitment to leading by example has fostered a positive and rewarding work environment, where the team thrives on the challenges of their roles.

The heartbeat of DLV’s patient interactions, Fabiola takes pride in the pivotal role the Virtual Concierge plays in shaping a patient’s vision journey. The first encounter with a patient is where the magic happens, and Fabiola cherishes the opportunity to be part of this transformative experience.

As DLV expands and opens new offices, Fabiola has successfully managed the increased call volume, showcasing her strategic and organizational skills. Servicing all six locations, her commitment to excellence has played a crucial role in maintaining the high standards DLV is known for.

Beyond the office, Fabiola finds joy in spending quality time with her family. Her love for the outdoors is evident in her enthusiasm for hiking, beach outings, and dedicated gym sessions. Adding a touch of excitement to her leisure activities, Fabiola is also a fan of attending football and basketball games.

Fabiola Soto’s journey at DLV reflects not only professional success but a dedication to creating positive experiences for both her team and the patients they serve. Her leadership, passion, and commitment continue to drive the success of the Virtual Operations at DLV.