August 2020: DLV is still operating at regular hours.
Dear Valued Patient,
Now, more than ever, your health, safety and well-being remain our top priority at DLV Vision. We anticipate you may have questions about our efforts to manage Coronavirus (COVID-19) at our facilities. We want you to feel confident that our actions are focused on your health, safety, and comfort. We extend these considerations to our employees and their families. With this goal in mind we are taking extra precautions as recommended by the Centers for Disease Control (CDC), American Academy of Ophthalmology (AAO), and the California Department of Public Health (CDPH) as outlined below.
Modified operating hours
Modified operating hours
Telehealth/virtual visits available Monday – Friday 8:00AM – 4:00PM for all locations
8:00AM – 3:00PM Monday, Tuesday, Wednesday, Friday
8:00AM – 3:00PM Monday, Thursday
Appointment types currently being seen in clinic:
- Emergency (see additional list for what qualifies as an emergency)
DLV Vision Takes your Safety Seriously. Accordingly, we are rolling out new protocols to ensure that your safety & health are our first priority.
Enhanced safety measures for in-clinic visits:
- All staff and patients are required to wear a mask and maintain social distancing
- We have placed a limit of 3 patients in our waiting areas
- Overflow patients are asked to wait in their vehicles
- Common/high touch areas/surfaces are cleaned & sanitized with bleach or alcohol-based solutions throughout the day
- Exam rooms are sanitized before and after each patient
- Staff and doctors also wash their hands before and after your exam
- All patients are screened prior to coming in for known COVID-19 symptoms
- Upon arrival we will also check your temperature with a non-contact infrared thermometer.
- Our providers & personnel are thoroughly screened/monitored by an internal Safety Officer who ensures our staff is healthy and always wearing adequate Personal Protective Equipment (PPE)
- We have also added protective shields to various testing equipment
2. No Handshake Zone
- In the past, our doctors or staff members may have greeted you with a traditional handshake. At this time, it is recommended that handshaking be avoided as it is an easy way to transmit germs. We will still welcome and greet you with a great big smile behind our masks!
3. Emphasis on Virtual Exams & Telemedicine Now Available to Reduce the Spread of COVID-19 to Ensure the Health of Your Eyes Long-term
* Telehealth or Virtual Visit services Monday – Friday from 8:00am to 4:00pm for all locations! This is a simple and effective way to ensure your ocular health from the comfort of your home! Aside from convenience, our patients taking advantage of Telehealth/Virtual Visit appointments can also expect:
- Reduced wait times
- Increase in access to care
- Individualized and more personal sessions & treatment plans
- A visit face to face with your eye doctor
4. What can you do to help?
- Wash your hands often with soap and water for at least 20 seconds.
- Avoid touching your eyes, nose, and mouth.
- Stay home if you are sick, except to get medical care.
- Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow to contain your cough. Discard used tissues. Immediately wash your hands.
- If you have symptoms of COVID-19 or simply feel ill please stay home and let us come to you virtually!
We take great pride in providing your vision care and appreciate your trust in us to maintain a healthy environment for you and our employees. If you have any questions regarding this information, please feel free to speak with a member of our management team.
FAQ: COVID-19 and the Eye
Please note that this information is evolving and changing rapidly. Please check back for updates.
- Does COVID-19 affect the eye? The SARS-COV-2 virus which causes COVID-19 infection can cause conjunctivitis, which is inflammation and redness of the white of the eye. If you have a red eye, call our office to schedule a telemedicine or physical appointment. If you have red eye, along with fever, cough, shortness of breath, then you are suspicious for COVID-19 at the present time and should contact your primary care doctor or go to the emergency room.
- Can you catch or spread COVID-19 through the eye? Yes. You should avoid touching your eyes when in public as the virus remains active on surfaces as long as several hours, and you may transfer the virus to the surface of your eye and become infected. If another person infected with COVID-19 coughs, sneezes, or even talks near you (reportedly less than 6 feet), you can become infected by infected droplets contacting the surface of your eye. You should therefore wear a full-face shield or goggles, in addition to a mask, if you are in close proximity to a known COVID-19 patient. If you are infected with COVID-19, you may infect someone else if they handle a used tissue or touch a surface contaminated by your tears or other eye.
- Can I see my eye doctor for an examination or surgery during the pandemic? We are continuing to follow our established patients and evaluate new patients by virtual online visits (Telemedicine). If it is determined by our call center, or during your virtual visit, that your eye problem or need for follow-up is urgent, then you will be scheduled for a physical exam in our offices. All governmental and professional agencies have mandated that non-urgent eye exams in the office should be postponed but virtual visits are important. Non-urgent eye surgeries, including most cataract and refractive surgeries must be postponed.
- Why are nonurgent examinations not being done in the office and nonurgent eye surgeries postponed? Public health experts and government officials have mandated social distancing. Coming into a medical office or surgery center increases risk of exposure to COVID-19. In addition, there are shortages of Personal Protective Equipmemnt (PPE), such as masks and surgical gloves, which should not be utilized for nonurgent exams and procedures.
- Why is a virtual visit (Telemedicine) helpful for my eye condition? A virtual visit allows a personalized face-to-face meeting with your doctor, while minimizing travel, wait-time, and risk of COVID-19 exposure. This visit can accomplish critical parts of your evaluation, whether you are a new or established patient, including review of your present condition, prior eye and medical history, discussion of diagnoses, treatment plans, and follow-up. Virtual visits are also a great opportunity to ask your doctor questions. Portions of your exam, as dictated by your condition, will require a physical examination in the office at a later date. If your doctor determines that your condition is urgent, you will scheduled to come into the office soon.
- If I have an urgent eye problem that requires me to come into the office, is it safe to do so? The risk of exposure to COVID-19 or transmitting infection to others must be weighed against the urgency of your eye condition. If you have been diagnosed with COVID-19 infection or have symptoms that are suspicious, you should contact your primary care provider or emergency room before leaving your home and coming in to our offices for a physical eye exam. All patients coming to the office during the pandemic are screened for symptoms of COVID-19 infection. The virus is very susceptible to disinfecting processes which are done meticulously in our offices.